September 12, 2006 3 Comments
Recently mentioned to me (paraphrased):
My boss is pretty kickass. They just hired him not too long ago The previous guy they had here told them we could do the Oracle Migration in a year, with half our staff. That’s completely untrue. He told the board that the guy had led them astray, but he was going to pick up the slack. However, the Oracle Migration would take 1.5 years. He then went to his team, told them this and said we can get it done in half a year. *Under promise, over deliver. It’s how the organization’s confidence in the team is built. * Without the confidence, we’re worthless.
Confidence is definitely an intangible—impossible to measure, yet absolutely critical. What other intangibles come to mind?
- Customer/Client Relationships
- Comment your own…